Build Customer Loyalty for Stock Broking Companies

Customer Loyalty for Stock Broking Companies

One of the most effective strategies to develop your business is increasing customer retention. The greatest part is that you’ve already done the groundwork to get the customers onboard. They know your identity and what you do, understand the value of your product/service, and see how that value can benefit their business. In other words, […]

Role of Personalisation in Customer Experience (CX) in the CPaaS Industry?

Customer Experience (CX) in the CPaaS Industry

A growing number of companies are taking advantage of proprietary data to create highly personalised consumer experiences. By accurately executing, such experiences businesses differentiate themselves and gain a sustainable competitive edge in the market. You know that improving customer experience is crucial to expanding your business and retaining customers, no matter what industry you are […]

The Past, Present and Future of CPaaS

future of cpaas

According to 85% of top-performing firms, APIs are a smart approach to building your business. Over the last ten years, multichannel software (SaaS) and infrastructure as a service (IaaS) have become the real solution. These tools simplify businesses to create features that allow them to safely and reliably engage with customers, accelerating innovation in a […]

How D2C Brands can Engage in Meaningful Conversations

Conversational Messaging in D2C

The rising popularity of the online D2C model is one of the biggest retail trends influenced by the pandemic. However, the D2C ecosystem is at an inflexion point of rapid growth in India. Today, consumers find inspiration, browse and research, purchase and pay, share and engage across multiple channels. According to a report, the number […]

FinTech Challenges and Opportunities: Authentication, App Security, and Beyond

Digital innovations in financial technology or the Fintech industry are revolutionising how banks, financial organisations, and people manage their finances. Modern advances have drastically altered how people have been engaging with businesses in the past few years.  As per a study conducted by BCG and FICCI, the sector will likely achieve a valuation of $150-160 […]

4 CPaaS Trends That Will Shape Customer Communication In 2022

CPaaS Trends

The pandemic situation caused many businesses to enhance their capacity to use multiple digital channels to accommodate new customer engagements, such as contactless pickup, medical checks before entering the premises, and telehealth visits. These were created to reduce face-to-face contact between firms and consumers across various industry verticals while also establishing new procedures and protocols. […]

Use Cases of Bulk SMS in Customer Engagement and Marketing

Bulk SMS in Customer Engagement and Marketing

Bulk SMS service is the distribution of SMS in a huge quantity with the primary purpose of marketing and advertising. This service has been in use by businesses for a long time and is still going strong. This popularity is the result of the ubiquitous reach of SMS. Today, Bulk SMS service is generally used […]

What is SMS Marketing Automation?

SMS Marketing Automation

SMS marketing has been a very popular means of marketing for companies over the years. These services function by delivering business-related information that might be in the consumer’s interest using SMS. For example, these SMS includes brand promotion, offers, updates, notifications, alerts, marketing campaigns, etc.  SMS marketing services have been in use for a long […]

WhatsApp brings its Business API to the cloud to speed adoption

WhatsApp brings its Business API to the cloud to speed adoption (1)

WhatsApp Business API is a first-party solution launched by Whatsapp to establish business and customer connections for business-related communication. This step from Whatsapp has proven to be well received by the masses and is used by many small businesses. This is a great solution for people who don’t want to invest a lot of money […]

How Fintech Companies improve Customer Engagement with Text messaging

Customer Engagement with Text messaging

Businesses have come a long way from using pens, papers, and physical registers for keeping customer records. With time we have shifted to more advanced means when it comes to managing customer relationships. Digitalization today is the norm and is considered equivalent to progress. As much as customers prefer in-person service, they also enjoy the […]