IVR System and Solutions Service Provider in India

IVR Service Provider in India – We all know the value of connecting with existing and potential customers. Our customers want to connect with us for various reasons, be it inquiring about product availability to checking for deals and offers, comparing product prices, scheduling appointments, or resolving other problems. We can expect them to call frequently, and they will expect us to be available every time they call. Now having a team of representatives to answer customer’s calls is one way to handle things, but you can go wrong in terms of operational efficiency and availability especially if you are dependent on humans. Why IVR System? Implementing an IVR solution is the smartest thing to do if you want to provide an enriching experience to your consumers. Using this technology, you can create a seamless blend of agent-based customer support in order to take customer service to the next level without increasing the upfront infrastructural cost. In addition to that, IVR solutions offer unified and intuitive dashboards that ease monitoring, management, and reporting marketing campaigns. Undoubtedly, small business owners should not think twice before implementing an IVR service. The customer experience that a small business delivers is a powerful value proposition for standing apart in the modern competitive environment. It comes as no surprise that almost every company invests in digital customer experience to support customers across diverse channels.  Shake Hands With UsAn IVR system is just what you need to get started. And if you haven’t implemented it yet, better do it sooner before losing the race. Connect with us and take your business on the growth route.

Full-fledged IVR solution to enhance your customer calling experience

Features

Select Your Package

IVR
₹9,500.00
6 Months
1 Forwarding Number
1000 min talktime/month
1000 greeting SMS/month
6 Agents
Unlimited Channels
Multilevel IVR
Buy Now
IVRPlus+
₹48,000.00
12 Months
2 Forwarding Number
3500 min talktime/month
3500 greeting SMS/month
10 Agents
Unlimited Channels
Multilevel IVR
Buy Now
IVR
₹9,500.00
6 Months
1 Forwarding Number
1000 min talktime/month
1000 greeting SMS/month
6 Agents
Unlimited Channels
Multilevel IVR
Buy Now
IVRPlus+
₹48,000.00
12 Months
2 Forwarding Number
3500 min talktime/month
3500 greeting SMS/month
10 Agents
Unlimited Channels
Multilevel IVR
Buy Now

IVR Systems and Solutions – FAQ

What is an IVR phone system?

Interactive Voice Response system are automated and step workflow based response systems that are implemented to guide callers through a set of questions and responses. This gives two major benefits, one its highly scalable and can take care of a large number of callers at the same time without increasing manpower, second it gives a professional and standardised response to users. In addition the responses of users can be recorded and further passed on to other CRM systems for further analysis, segmentation and action.

How does IVR System works?

IVR Systems work by congregating incoming calls to a software and by playing prerecorded messages to the users. Now a days its not required for any organisation to buy costly EPABX systems or locally implement the telephony systems. Technology has progressed and these systems are now available in SAAS (Software as a Service) model over the cloud.

What are the advantages of using an IVR?

Some of the benefits of using an IVR are: –
It can be personalised- Set-up personalised greeting or prompt to seamlessly transfer the call to live agent when customer requires detailed information.
Increases inbound Call Capacity- The inbound calls are efficiently routed to the agent or department which is best equipped to handle the said issue. Even if the customer has to sometimes wait in the queue, the waiting time is comparatively shorter than in the cases where the IVRs are not being used.
First Call Resolution- An IVR solution with its intelligent routing features ensures that the customers connect with the most capable agent in the first attempt. By reducing the time taken to confer with various agents or passing the call around, the customer query can be resolved faster with minimum waiting time and thus, lead to higher customer satisfaction.

What is IVR service?

IVR Service are plans that are offered by various Cloud Telephony providers.  Here subscribers can choose from various options of incoming numbers, working hours, standard responses, integrations and total number of minutes to be used per month. This is fully customisable so that subscribers pay only for the service they use and can customise to their organisations requirements.

Do you offer international IVR solutions?

Yes Mtalkz offers IVR solutions that can be customised for International requirements.  We offer IVR services across the world.