Effortless Efficiency, Insights Intelligent and Elevated Engagement Transforming Customer Interaction
A Leading Provider of Rich Communication Service Messaging
Revolutionize the way you communicate with your customers!
Rich Communication Services, is an advanced messaging system that operates over the internet. Unlike traditional SMS and MMS, RCS provides enhanced features for communicating with customers. Similar to popular apps like WhatsApp or iMessage, RCS messaging is seamlessly integrated into the Google messaging services app, allowing for quick and interactive texting as long as you have a stable internet connection.
RCS Messaging Features
Our services cater to your needs and deliver effective solutions.
Customer-Friendly
Tool
RCS Service provides a high level of personalization that allows customer queries to be resolved with a click of a button.
Lead to Better
Outcomes
With transparency, comes time savings and interactivity that can provide suggestions to the customers which can be beneficial for both the consumer and the business in the long run.
Cost
Efficiency
RCS outshines other rich media communication channels in terms of cost-effectiveness. Enjoy dynamic communication without the high expenses.
Verified Business
Profile
Customers prefer to interact with businesses they can trust. Verified sender feature ensures transparency and fosters customer’s confidence in dealing with your business.
Quick
Replies
RCS messaging is bound to save customer’s time. By tapping on a yes button with a message through any mode be it plain text, a rich card, carousels, video or message, a quick and smooth communication is sent and the issues get resolved in no time.
High-Resolution Images
and Videos
RCS messaging supports high resolution images, photos and videos that can be sent to the customers to provide them more information which is usually available on website or app
Leverage the Power of Conversations
Embrace a New Era: App-Like Experiences for Customers
- Build trust with verified sender ID
- Deliver more value and offers
- Enable 2-way communication
- Promote Interactive Campaigns
- Reactivate customer journey
- Higher Read Rate & Engagement
- AI Based Chatbot Integration
- Action based analytics
Why Choose Rich
Communication Services?
Upgrade your customer conversations with Google messaging service: better media, enriched experience, and stronger security. Join the future of messaging today!
40%
of customers choose a channel based on the complexity of their issue
90%
of customers want more than words. Gifs, Emojis, videos are exciting.
73%
of customers feel experience is an important factor in their purchasing decisions.
65%
of customers want businesses to value their time
RCS Messaging Advantages
70%
Higher conversions than other channels
900m+
RCS subscribers globally
3X
Open rate than other channels
Industry-Wide Solutions
Fintech & Financial
Services
RCS messaging provides a high level of personalization that allows customer queries to be resolved with a click of a button
Travel
Customers prefer to interact with businesses they can trust. Verified sender feature ensures transparency and fosters customer’s confidence in dealing with your business.
Ecommerce
With transparency, comes time savings and interactivity that can provide suggestions to the customers which can be beneficial for both the consumer and the business in the long run.
Ravi Sharma
PeeSafe
It’s been a great experience for me in terms of SMS delivery and seeing the analytics part of the campaign the best thing which I love is supporting to getting template approval.
Step into the exclusive circle of global business titans
Akshay Jain
uFaber
Mtalkz is one of the best companies available in the market for DLT services. Process is smooth and hassle free
Siraj U.
(ZoomIn)
Very approachable and always going the extra mile to help you in the best possible way. Would definitely recommend Mtalkz over the other options available in the market.
Embrace Powerful Digital Engagements
Talk to us and improve your marketing ROI by transforming your customer journeys
RCS Messaging – FAQs
RCS (Rich Communication Services) is a next generation SMS protocol that upgrades text messages with Rich features like branding, media, and analytics.
RCS messaging enables real-time, interactive communication with customers, enhancing engagement and customer support. RCS can also facilitate secure transactions, location-based services, and personalised content delivery. With its enhanced capabilities, businesses can reach a broader audience, improving customer satisfaction and driving sales.
If your A2P SMS messages to customer are delivered without your log and a safety check box, then you may assume you do not have RCS. Since RCS is a new service you will need to apply with your SMS provider to get RCS for your brand.
Your SMS partner may charge for making you RCS compliant. As of yet, there are no additional charges for rich communication service message.
Please write to us at enquiry@mtalkz.com or call +91-9869629924 our teams will assist yo in becoming RCS compliant.
RCS only works with Google Messages App (Ver 5.4 onwards) in android handsets and Apple users cannot avail this service.
RCS Currently works with Airtel, Vodafone-IDEA & JIO Operators and this will not work with BSNL and MTNL for now
Supported Regions are North America, Europe and Asia Pacific
WhatsApp API enables businesses to integrate WhatsApp for promotions and two-way messaging. It’s widely available for businesses worldwide. In contrast, RCS is a communication protocol that enhances mobile messaging, primarily supported on Android and Samsung devices. RCS offers interactive features, rich media sharing, displaying information through carousels to provide better efficiency, as the open rate for these messages tends to be very high.
RCS Messaging empowers businesses with interactive, two-way communication across Android devices, bolstering user experiences. It enables high-quality media sharing. Its marketing automation tools enhance engagement and real-time reporting.
RCS is not available on iOS.
Choose Mtalkz’s rich communication service message as we offer faster onboarding, seamless third-party integration, quick template approvals, and 24/7 customer support with dedicated account managers. Maximise RCS benefits with efficient services and personalised assistance. We’re also ISO certified.
