CPAAS - Deliver
Customer Engagement Using Multiple Channels
What is CPAAS?
CPAAS is the transformational technological tool that embeds real-time communication features of messaging, voice, video within your existing business applications to enable contextual customer communications. It offers multi-fold benefits to businesses and customers. Businesses are always concerned about the way they interact with their potential customers. To stand out from competition, companies need to adopt technical competencies and operational capabilities that enhance business growth and serve their customers better. Mtalkz’s Cloud Platform as a Service (CPaaS) provides businesses the flexibility to align with customer’s needs through automation that allows them to communicate effectively. Furthermore, simple access to their behavioural data allows them to communicate more freely, opening up more possibilities for stronger ties, deeper engagement, and a more personalised experience.
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CPAAS – FAQs
CPaaS (Communications Platform as a Service) is a cloud-based platform that enables developers and enterprises to easily add real-time communications features, such as voice and video calling, messaging, and file sharing, into their applications. CPaaS provides all the tools and infrastructure needed to build, scale, and manage these communications features, so enterprises can focus on creating great user experiences.
Any communication channel like SMS, Voice, E-mail, WhatsApp API, Facebook, Telegram, Instagram, Truecaller, Viber and many other Apps are part of CPaaS services. In simple language, any communication channel which you can integrate with your system with APIs comes under CPaaS services. CPaaS makes it easy for businesses to build rich, engaging customer experiences without having to invest in building and maintaining their own communications infrastructure.
CPaaS (Communications Platform as a Service) is a cloud-based platform that enables businesses to add real-time communications features, such as voice and video calling, messaging, and file sharing, to their applications. CPaaS provides developers with a set of APIs and SDKs that they can use to easily add these features to their apps without having to build them from scratch.
Communications Platform as a Service (CPaaS) is a cloud-based delivery model that lets you add voice, video, and messaging features to your existing business software using APIs.
The purpose of CPaaS is for developers to be able to add real-time communications features to a company’s existing business application. Rather than using applications created specifically for communications purposes — such as Microsoft teams or Skype — CPaaS allows these features (such as live chat, SMS, voice or video calling) to be integrated into business applications with other primary functions.
Yes, Mtalkz is a CPaaS provider. Mtalkz offers an effortless way to get started with sms, voice, email, WhatsApp or Truecaller campaign experience without any programming skills. No coding, no technical difficulties and absolute seamless integration enables businesses to start their customer engagement journey.