Mtalkz is trusted by clients all over the world
How can Mtalkz benefit the BFSI industry?
Send information related to transactional alerts, cash withdrawals, deposits, EMI reminders, premium dues, FD advice, personal loans, or promotional offers delivered through multiple channels such as SMS or WhatsApp. Increase customer loyalty by sending messages on customer’s most preferred channel.
Banks can enable customers to check their account balance, branch locations, CSP locator, etc by sending a message on shortcode or giving a missed call to a specific number. New information can be fetched by the users by interacting with WhatsApp AI chatbot. Increase customer satisfaction through fast engagement services.
Top-notch Customer Security
Mtalkz can assist banks to set up two-factor authentication systems and provide fast OTP delivery services for enhanced customer security. By managing your information security through the ISO 27001 framework, VAPT and SAR, we ensure comprehensive compliance, and confidentiality of your data
Online Customer Onboarding
Online KYC is a process whereby banks collect customer information online, through channels such as website forms, social media, or mobile apps such as WhatsApp. Validate and onboard your customers through video or voice APIs and avail the benefits of reduced costs, improved customer experience, and increased efficiency.
Enhanced Customer Support
Chatbots in banking can start conversations, reduce wait time, interpret customers’ questions, decode sentiments, and offer fast responses compared to humans. As per a study, 57% of companies agree that chatbots can result in large returns on investment with minimal effort. Streamline your bank’s processes with chatbots and in addition, resolve customer queries faster, reduce abandonment rates and enhance customer relationships.
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Different Services Mtalkz can offer for your Banking and Financial Institution
Banks can instantly reach the masses through Bulk SMS solutions. Google Verified SMS and OTP delivery are some other services Mtalkz can provide for your bank
Mtalkz enables banks to ensure customer security through its Whatsapp Business API Services. Customers can also have their queries addressed through WhatsApp Chatbots.
Setting up IVR Systems for your bank can enable you to reduce the manual efforts that are required to deal with customer concerns. You can also utilise services like Outbound Dialling, Inbound Dialling, Number Masking, Missed Call, and Voice SMS by Mtalkz.
Mtalkz’s Email Marketing Services can enable banks to get high open rates and increase customer engagement and satisfaction in a short time. They can also assist enterprises to send personalized messages to their customers and access advanced user panels to simplify their operations
Conversational AI Chatbots
The usage of conversational AI-powered chatbots for your bank can enable you to provide customer support round the clock. These advanced bots can deal with customer concerns in real-time.
Explore how an intelligent IVR system can empower your call centre agents to handle more calls efficiently and effectively, while increasing the satisfaction level of your customers
Mtalkz provide highly functional services that can be quickly integrated with your banking operations and platforms. The process is quite simple, and you will be assisted by our technical support team at every step of the way.
Mtalkz’s omnichannel services are offered in vernacular languages to suit the regional demands of your bank. Get in touch with our support team to have these services customised as well.
High delivery rates
The customer communication process will become more convenient if Mtalkz’s SMS Marketing Services are utilised because we provide banks with high SMS delivery rates.
The services provided by Mtalkz are scalable enough to manage your mammoth load and can quickly adapt to the ever-rising needs of the BFSI Industry. If you plan to expand your enterprise in future, then Mtalkz is the right choice for you.
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Bulk SMS Service For Banking & Financial Institutions – FAQs
Yes, you can integrate our API with any system. Visit https://msg.mtalkz.com to create a free account and test the API’s.
Yes, you can send promotional offers both via an API and via a web panel upload. You can use multiple automation options including vernacular options.
How do I send WhatsApp for customers notification?
Sending WhatsApp notifications for Banking and Financial Services through WhatsApp is now easy. Choose from our subscription plan on Whatsapp Business API page and start sending the messages.
Yes, DLT is applicable for every Entity/Company and Reseller. If you want to send your SMS (Transactional or Promotional), you need to do Entity Registration. If you want to Resell SMS services, you need to do TeleMarketer Registration.
Mtalks works on a prepaid basis. You can purchase credits online via Credit or Debit card, PayPal, Moneybookers or electronic funds transfer.
Yes we do. If however, you are using the Mtalkz Text Messenger, you will be able to see your delivery report for as long as you keep the sent SMS message in your Sent items box. A delivery report will indicate the status of a sent message, for example: Delivered to Mobile, Delivered Upstream or Failed.
Mtalkz SERVICE terms and conditions state that Mtalkz will not intercept, monitor, copy or disclose any User messages or personal information, including the User’s phonebook. This means that Bulk SMS is not allowed to disclose the contacts or client lists saved to the Bulk SMS platform.
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