Connect agents and customers seamlessly without revealing personal contact numbers
Number masking is a unique service that guarantees privacy of callers and makes them feel comfortable and secure.
Number Masking
Mtalkz helps to mask phone number to maintain the security of customers’ personal information. Masking the phone number is done in the following ways:
- The caller initiates call to connect with the receiver.
- We initiate the call from the caller to the receiver.
- The call gets connected with the virtual number.
In this process, the phone number of the caller and receiver is not shared with each other, thus maintaining the privacy of both of them. To be a successful business, it is imperative to ensure that the personal information of their customers does not get public and they should work towards customers’ satisfaction to gain a positive image in the competitive market.
With the advancement in technology, plenty of non-ethical hacking and strategic networks of fraudulent activities start taking place. So, number masking ensures that your customer’s personal contact information does not fall into the wrong hands. Call masking is used in ride share apps, delivery apps and even for the healthcare sector. It is a modern way to connect without revealing your identity and personal details.
Where all number masking is used successfully to connect
- App Cab drivers and passengers
- Online shoppers and sellers
- Online patients and doctors
- Remote teams and businesses
- Global companies with customers
Key Benefits
Strengthen
Customer base
When the customer’s privacy and identity is not let out or misplaced, they feel more secured. Hence, customers establish higher trust in your business which results in greater customer loyalty and retention.
Improves Customer Experience
Number masking allows two-way communication between you and your customers, improving customer experience without exposing their identity.
Automated Communication with Reports
As a business, you get reports with all important KPIs including number of inbound calls, call durations, call drop offs, insights into agent’s performance and clear reasons how to improve your services.
Leverage the Power of Conversations
Call masking is a tool used in online business to protect buyer’s and seller’s personal information like phone numbers
Saves your customers from fraudulent activities over web by giving them security the desire.
Uses a temporary number for each party, to make communication hassle-free.
Best way for businesses to safeguard their customer’s identities and prevent the misuse of their personal information.
Embrace Powerful Digital Engagements
Talk to us and improve your marketing ROI by transforming your customer journeys
Number Masking and Call Masking – FAQ
Call masking helps businesses protect customer and business phone numbers. It uses a temporary phone number for each party, It uses a short-lived phone number for seamlessly during a specified time period. each party, allowing them to communicate
Number masking is the best way for businesses to safeguard their customers’ identity, and prevent misuse of sensitive information, enabled by anonymization of customer’s phone number. This solution allows you to connect two parties without revealing either party’s phone number.
If you own an iPhone or Android device, automatically block your number by adjusting one simple setting. Your number will appear private for every call you make.
To block your number on iPhone:
1. Go to Settings, tap Phone
2. Press Show My Caller ID
3. Use the toggle switch to show or hide your number
To block your number on Android:
1. Open the Phone app, and open the Menu
2. Select Settings, then Call settings
3. Click on Additional settings, then Caller ID
4. Choose “Hide number” and your number will be hidden
To reverse this feature on Android, choose “Show number” or “Network default”
If you want to dial this number- 123456789, without revealing your number, just dial this- *31#123456789 and hit dial button, that’s it! Basically, you just need to add *31# before dialling the number from your phone. This is the code for users in India and it differs from Country to Country.
