Impact of COIVD19 is felt at multilevels around the world. Customer are increasingly going to ask for app less and contact less methods of interacting with your brand.

mTalkz will ensure that journey flow is designed in a way to make an inclusive journey with your existing systems. Most of the times the dynamic data will be fetched and written to your existing systems.

This is a new and emerging area, there are many leading organizations that are attempting to provide whatsapp enablement services but a few that have ability to design and implement the entire journey.
mTalkz scores high among competition for three things.
1. Ability of understand customers business and service requirements.
2. Create tailor made Whatsapp Business API based solutions and driving customer engagement through a combination of SMS, Voice, Social media and emails.
3. Offering irresistible value through economic pricing and comprehensive support.

Whatsapp has mandated certain organisations in each country to act as distribution points for increasing market reach.  mTalkz works with several such approved vendors.  However, its not necessary to take services directly from an approved vendor, only permissions for enablement need to be routed through an approved partner and this will be managed end to end by mTalkz

Absolutely not, push campaigns are not allowed on whatsapp business api as this is essentially a conversation channel. However, intelligent customer journey can be designed to enable sharing of relevant information with the customers.

Intelligent chat flows can be designed so that customers can get customised links to make payments.  Whatsapp are coming with new features every month to enable a larger business use of their platform.

ROI is going to come from reduced cost multiple conversations and providing customers with easy to use chatting interface.  

Yes you can send rich media files provided they become a part of an approved journey.  These will be sent as attachments to the messages and should contain relevant information related to the discussion. Absolutely,  Whatsapp messaging data is protected by HTTPS protocols, for chatbot data you can ask for a more customised design to enhance security of your data.

Whatsapp has currently three products in market
Peer to Peer end user application that is generally downloadable from the Playstore or the app store.  This form of application is meant for individual end users.
WhatsApp Business-  This again is available on Play store and Appstore and it enables some limited amount of functionality for Business’s like some standard automated responses and publishing of catalogue through Facebook integration.  This form of application is suitable for small business who have limited users and can handle those queries invididually.
WhatsApp Business API – This is a formal business version of Whatsapp.  To get this a business has to undergo an approval process with Facebook.  Once approved the business will get an API that they can use to integrate with their backend systems like CRM/ERP/Marketing/Website and send automated messages to users based on their interactions with the business.

Getting Whatsapp API is an easy process these days. Once you reach out to us our teams will guide you through an approval process that will be run through your Facebook Business Manager ID page
You will need a number that has not been used on Whatsapp before
Approximate set up time is about 7-14 days.
Our teams will also help you and advise you on how to design your messages and templates so that approval is faster
Also we will help you purchase a plan to support your messaging requirements.

Whatsapp Business is a downloadable product and is suitable for individual run business who would like to give out store information and some standard response to customer.  Also it allows publishing of catalogue through Facebook.
Whatsapp Business API is suitable for large and medium business’s who would like to send multiple variety of messages to their customers based on the type of interaction being carried out.  IN this product the enterprise will get an API that they can use to integrate with their back end systems and even use it for chat based e-commerce and payments.