Impact of COIVD19 is felt at multilevels around the world.  Customer are increasingly going to ask for app less and contact less methods of interacting with your brand.

mTalkz will ensure that journey flow is designed in a way to make an inclusive journey with your existing systems.  Most of the times the dynamic data will be fetched and written to your existing systems.

This is a new and emerging area, there are many leading organizations that are attempting to provide whatsapp enablement services but a few that have ability to design and implement the entire journey.

mTalkz scores high among competition for three things.
1. Ability of understand customers business and service requirements.
2. Create tailor made Whatsapp Business API based solutions and driving customer engagement through a combination of SMS, Voice, Social media and emails.
3. Offering irresistible value through economic pricing and comprehensive support.

Whatsapp has mandated certain organisations in each country to act as distribution points for increasing market reach.  mTalkz works with several such approved vendors.  However, its not necessary to take services directly from an approved vendor, only permissions for enablement need to be routed through an approved partner and this will be managed end to end by mTalkz

Absolutely not, push campaigns are not allowed on whatsapp business api as this is essentially a conversation channel. However, intelligent customer journey can be designed to enable sharing of relevant information with the customers.

Intelligent chat flows can be designed so that customers can get customised links to make payments.  Whatsapp are coming with new features every month to enable a larger business use of their platform.

ROI is going to come from reduced cost multiple conversations and providing customers with easy to use chatting interface.  

Yes you can send rich media files provided they become a part of an approved journey.  These will be sent as attachments to the messages and should contain relevant information related to the discussion.

Unlikely and any brand should not even attempt to do it as it may get barred by whatsapp for a long time.  

Absolutely,  Whatsapp messaging data is protected by HTTPS protocols, for chatbot data you can ask for a more customised design to enhance security of your data.