What Is Conversational Chatbot?
We’ve progressed beyond the days of simple question-and-answer drills and decision trees. Instead, Chatbots, voice assistants, and Interactive Voice Response (IVR) solutions have improved to include comprehensive Natural Language Understanding (NLU) that not only understands a user’s intent but also allows the chatbot to reply correctly to the user. According to research, 68% of consumers like chatbots because they provide quick answers.
Customer support is a key element of customer experience, and also a big cost for businesses. As businesses grow and their customer base expands, the volume and complexity of inbound customer service requests increases dramatically. To meet these needs, AI-powered chatbot technology is changing the face of virtual customer service agents and human-assisted AI support collaborations.
Get the ability to automate your customer service operations
Rich Media and Content
Share rich content with users such as images, tables, hyperlinks and video files or URLs and format their appearance according to your needs.
Interactive Workflows
Map out the user journeys and use bots to create end-to-end experience for your users, making sure that they find what they’re looking for.
Widgets and Forms
We create user-friendly web forms and interactive widgets to help you gather visitor information. Get higher user engagement and conversion rates by making visitors more likely to complete the form.
Analytics
The AI Chatbot also allows businesses to use predictive analysis and other measures to help them understand their users better.
Pre-programmed Templates
We offer plenty of pre-programmed templates that can be quickly implemented in your industry for your marketing strategy.
ADVANTAGES
Build a bot with us to help you reduce abandonment, identify issues that lead to churn, drive customer loyalty, collect data on user preferences, and more
Lower Costs
Automating routine interactions helps control acquisition and retention costs while delivering a delightful customer experience.
Increased CX
Companies can improve their customer satisfaction rates by providing 24/7 customer support and adequate solutions to customer queries.
Higher ROI
Employ lesser workforce and improve your ROI with Conversational AI chatbots to attend to mundane tasks and general inquiries. Let your human staff focus on building relationships by hyper-personalising conversations.
Better First Impressions
Deploying Conversational AI chatbots ensures the conversations are impactful. These bots proficiently handle the responsibility for nurturing customer relationships and maintaining a great first impression for prospective customers.
Why Chatbots?
Chatbots are the fastest-growing brand communication channel. Customers appreciate when a bot could forward them to a real person and help them outside of usual business hours
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Chatbots are projected to handle 75-90% of healthcare & banking queries by 2022.
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70% of white-collar workers will interact with some form of chatbot by 2022.
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Chatbots handle 68.9% of chats from start to finish, without an agent’s help.
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33% of consumers would like to use chatbots for hotel or restaurant reservations.
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Conversational AI Chatbot– FAQs
Conversational AI chatbots are automated customer service agents working across voice or chat channels. They can be developed using different technologies like voice recognition, text to speech, natural language processing and more.
As it works in real-time, the user can easily interact with the chatbot by just talking to it or texting.
The main difference of CRM chatbots is that they don’t require any training data and less human assistance to perform their tasks effectively.
A chatbot is a software that mimics human conversation. It is designed with specific commands and responses so it can do the work for you. The chatbot interfaces are commonly used for many use cases including customer service, marketing, sales, such as booking tickets, table reservations, etc. The best part of a chatbot is that you don’t have to wait in line or deal with the automated system’s lack of understanding.
Conversational AI chatbots are advanced automated assistants that synthesise data from a variety of sources and provide the information users need to make decisions. They can answer queries, take meetings, and perform other tasks that are time-consuming, complex, and require human judgement. Conversational AI platforms offer a more intuitive interface that makes it easy for users to take action on any device. This is a safe and secure technology because it doesn’t store or access sensitive information.
With Mtalkz, you can build AI bots that can understand your users’ behaviour and context and adapt to them automatically. It is an amazingly designed platform with amazing features which are very helpful to the businesses. The most amazing thing is that it can understand human language. We also offer a simple and intuitive dashboard to enable enterprises to manage the bots.
