conversational ai chatbot
Engage your customers in the messaging platforms like Whatsapp that they use every day and start automating routine conversations using mTalkz AI-powered Chatbots.
conversational ai chatbot
CONVERSATIONAL AI CHATBOT
Businesses deploy Conversational AI-powered chatbots to manage employee and customer interactions. They offer services by being available round the clock and communicating with numerous customers. Conversational AI chatbots discern human communications and talk to them in real-time. Each one-on-one conversation is motivated by former data and customer intention instead of pre-programmed algorithms. In addition, conversational AI applications can handle greater levels of complexity, making them apt for leveraging them as virtual intimate assistants.
Develop AI-powered chatbots with mTalkz that work along with your business’s live agents to generate leads, drive sales, and build loyalty.
Conversational AI chatbots are amazingly adaptable and can be executed into various customer service channels, including voice, email, chat, social and messaging. This encourages businesses to scale support to the latest and emerging platforms to meet customers where they are. As a result, it is transforming customer-facing functions and accelerating business growth by effectively meeting rising customer demands.
Advantages of Conversational AI Chatbots
for your Business
Lower Costs
Automating routine interactions helps control acquisition and retention costs while delivering a delightful customer experience.
Increased CX
Companies can improve their customer satisfaction rates by providing 24/7 customer support and adequate solutions to customer queries.
Higher ROI
It generates higher revenue while taking away the added burden from your workforce’s shoulders. Conversational AI chatbots quickly attended to all ordinary jobs and general queries.
Your human agents can then focus on fabricating relationships by hyper-personalising conversations.
Better First Impressions
Deploying Conversational AI chatbots ensures the conversations are impactful. These bots proficiently handle the responsibility for nurturing customer relationships and maintaining a great first impression for prospective customers.
CONVERSATIONAL AI CHATBOT – FAQs
What is chatbot, levels and Variable?
An AI based computer program that simulates human conversations, either via voice or text communication.
Chatbot Levels- Messages that are sent & received are consider as chat levels. For example-
Someone has said “Hi” this will be considered as “Level 1” in return of hi message company has send “Greetings from xyz… How may I help you today” this message will be considered as “Level 2”.
Chatbot Variables- Options mentioned in message for selection, those options are consider as Variables. For Example- kindly select
a) visit website b) Customer Support c) feedback.
These option (a), option (b) and option (c) are the variables.
Where we can integrate chatbot, Multiple integrations ?
Chatbot can be integrated to multiple places like website, application, social media platforms, WhatsApp Business API etc.
What are the uses of the Chatbot ?
Chatbot can be used for many things:-
- Customer Support
- Document Collection
- Feedback
Is there any One time Cost on Integration of Whatsapp API ?
No, there is no One Time Cost on any plan of Whatsapp Business API.
Can we send photos, videos, pdf, etc?
Yes, you can Send Rich Media content over the Whatsapp like Images, Videos, PDFs, gifs etc. which opens more ways to interact with your customers on Whatsapp and provide them a best User experience.
