In today’s business landscape, the way organisations interact with customers has changed drastically. Customers now expect personalised and seamless experiences across all touchpoints. With technological
Businesses today are using multiple technology touchpoints to maximise customer engagement. Having a modern, user-friendly phone system at your business enhances the customer and staff
Every business needs great customer service to satisfy and retain its customers. The problem is that it’s always difficult to answer customer queries 24*7, as
Interactive voice response, or IVR, is a feature of automated communication services that engages callers and collects information or data by providing them alternatives from
Over the last few years, the connections between brands and consumers have grown stronger. Technological advancements and increased consumer awareness have made brands reachable 24×7.
CPaaS is a cloud based framework that lets businesses encompass services like voice and text messaging for engagement. IVR(Interactive voice response) is a feature that
Who wouldn’t want to leave a great impression on clients? Sure, everyone does, and IVR provides the appropriate response. Customers can call at any time,
Client servicing is crucial in determining the success of a company in the long run. Therefore, rendering excellent customer service can give a significant competitive
Innovation capability and technology swiftness is giving rise to the Indian startup ecosystem. In the last one decade, this has been driven by scalable technologies
