Companies are implementing operational and technical tools that boost business growth and improve customer service to differentiate themselves. CPaaS is allowing developers to add real-time
Communicating with customers on different platforms can lead to considerable growth in business. It is possible to increase sales in large quantities by establishing two-way
Elets Technomedia recently organized a Innovation Talk with Mtalkz Founder, Mr. Abhishek Founder, to discuss the BFSI challenges and strategies to help enterprises grow. Mtalkz is
The Indian E-commerce market is anticipated to grow by 21.5% in 2022 and reach US$ 74.8 billion. E-commerce has revolutionised how businesses operate in India.
The customer journey, buyer journey, or user journey illustrates a consumer’s interaction with a brand. An omnichannel customer engagement journey maps the major interactions the
Micro-interactions with customers in real-time are a hallmark of mobile marketing today. Engaging customers across the user journey requires enterprises to use various mobile messaging
A growing number of companies are taking advantage of proprietary data to create highly personalised consumer experiences. By accurately executing, such experiences businesses differentiate themselves
