Case Study
India’s Most Trusted Insurance Brand Elevated CX With end-to-end WhatsApp Chatbot
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Challenges Faced
- Decline in customer retention
- Low upsells and cross-sells
- High cost of operating a good quality customer care centre
Benefits Delivered
Mtalkz’s WhatsApp Chatbot platform enabled:
- Higher renewals, upsells, and cross-sells.
- Increased retention, lower churn.
- Conversational chatbots handling routine inquiries.
- WhatsApp based online KYC