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Case Study

India’s Most Trusted Insurance Brand Elevated CX With end-to-end WhatsApp Chatbot

Challenges Faced

  • Decline in customer retention
  • Low upsells and cross-sells
  • High cost of operating a good quality customer care centre


Mtalkz’s WhatsApp Chatbot platform enabled:

  • Higher renewals, upsells, and cross-sells.
  • Increased retention, lower churn.
  • Conversational chatbots handling routine inquiries.
  • WhatsApp based online KYC