fbpx

🎊Welcome Offer: Get up to 25,000 SMS & 5,000 WhatsApp credits FREE! 🎉

Case Study

India’s Most Trusted Insurance Brand Elevated CX With end-to-end WhatsApp Chatbot

Challenges Faced

  • Decline in customer retention
  • Low upsells and cross-sells
  • High cost of operating a good quality customer care centre

Solution

Mtalkz’s WhatsApp Chatbot platform enabled:

  • Higher renewals, upsells, and cross-sells.
  • Increased retention, lower churn.
  • Conversational chatbots handling routine inquiries.
  • WhatsApp based online KYC
×