Case Study
Learn how one of the leading banks drove 2X User Retention by using Mtalkz’s Bulk SMS services.
Challenges Faced
- Low engagement rate with prospects & existing customers
- Inefficient and inconsistent communication regarding delivery updates and alerts.
Solution
Mtalkz’s Bulk SMS API allowed for:
- Real-time shipment updates and automated responses
- Enhanced customer experience and expanded reach
- Cost-effective SMS usage optimized marketing and improved operations and engagement.
Challenges Faced
- Decline in customer retention
- Growing customer complaints
- Declining customer engagement and satisfaction
Benefits Delivered
KEY RESULTS
- 70% Increase In customer engagement with personalized SMS solutions
- 20% Increase in revenue due to enhanced customer engagement and retention
- 50% Fall in customer complaints, as customers are updated timely
