BULK SMS SERVICE FOR ECOMMERCE INDUSTRY
The eCommerce sector in India is multiplying. It is no longer a tiny pond of few players but a massive ocean with multiple brands offering various products and services. From medicines and clothing to fitness equipment and furniture, everything is available online today. The e-com industry also witnessed massive growth during the coronavirus pandemic and the subsequent lockdown. This has made it evident that the eCommerce industry is here to stay, and it will only grow bigger and broader.
This new growth in the industry has increased the demand for fast, efficient, reliable and round-the-clock communication. Hence, more and more brands are switching to bulk SMS service to keep customers updated about logistical and transactional information, order details, promotional updates, new launches, discounts and sales, etc.
Bulk SMS is an economical and time-saving marketing tool. It is way cheaper than other conventional advertising methods and allows the freedom to be in touch with customers even after the order is complete.
Bulk SMS helps eCommerce businesses in the following ways:
Improves Trust and Reliability
Bulk SMS can help brands by sending order confirmations immediately to customers as soon as they place their order. Immediate communication like this helps improve the customers’ trust in the brand and boosts their image.
Bulk SMS helps keep the customers in the loop by sending them essential reminders about unfinished transactions, left items in the cart, personalised deals and offers.
Better Customer Retention
Bulk SMS helps improve customer retention rate by ensuring timely communication. Once customers subscribe to brand communications, bulk SMS becomes an easy and regular medium of communication.
The ecommerce industry thrives on customer communication from the initial phase of an order placed to its delivery. Bulk SMS is an affordable and effective way to update the customer about shipping details, delays, delivery status, etc.
Mtalkz offers bulk SMS service for the eCommerce industry with automation facility in multiple languages. With us, you get an unmatched speed of 12000 texts per second and direct connectivity with 9 Telcos. We have 1000+ international connections, which means you can now serve customers from 225 countries in the world.
So, what are you waiting for? Request a demo today and market your brand the right way to enjoy higher reach and visibility.