Why You Need ERP and CRM? 

Enterprise Resource Planning and Customer Relationship Management are concepts that enable large enterprises to carry out their business more effectively.  In recent times they are known more popularly as software packages, the movement has taken place from being a concept to software since softwares is required to manage these activities when done on a large scale. 

The first ERP was BAAN or may be SAP R/2 both released in nineteen seventies while the first available history of a CRM package dates to mid eighties.  Essentially an ERP enables large companies to manage their back office, finances, supply chain, distribution chain and manufacturing activities while the CRM helps companies manage complete information about its customer and their interactions with the firm.

The flexibility that companies get by using these systems is that they act both as a system of transaction and system of records and enable companies to carry out their regular business in a much automated fashion.  The design of software enables a trail to be maintained hence retrieval and analysis of previous years data is relatively easy.  Popular ERP packages today are SAP Business One, Oracle Netsuit, SAP, Sage Intacct, SAP S/4HANA, Tally while popular CRM packages being SAlesforce, Hubspot, freshworks and zoho among others.

Benefits of ERP and CRM?

ERP and CRM softwares automate many aspects of business processes thereby enabling enterprises to focus more on their core activities of business.  ERP packages help organizations carry out the transactions in a predefined manner and store them correctly for enhanced reporting and retrieval of information.  This enables organisations to improve their business process over a period of time based on the invaluable information generated through data analysis. In addition the ERP package maintains transparency at all levels, 

The mTalkz ERP and CRM Services for Various Industries

A complete CRM for your business, which manages everything starting from generating leads to converting them to paid customers to post-sales support through mTalkz CRM. Also M Talkz ERP caters to your manufacturing needs, right from material requirement planning to manufacturing control.


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Will my CRM be in Cloud Based?

Yes, you can get it installed on Web Server and your private servers too.

Do I need an ERP?

Below are the indications that you need an ERP

  • Using Manual and multiple systems for the same task
  • Failing to get accurate, up-to-date information for decision-making
  • Using handwritten notes
  • Having to enter the same data into more than one system
  • Inability to expand the business due to limitations of current information system
  • Dependency on others for completion of your task
How long will it take to implement mTalk CRM?

We are proud to say that mTalkz implementation process is one of the fastest in the world today. Just give us a call to help us understand your customised needs.

What does our organization need to prepare when we implement ERP?

The very first step in preparing in implementing an ERP solution is a concrete business process.

Next our expert team at mTalkz will help you implement this  in the best way.

Will mTalkz provide ERP training to my employees?

Yes, as a mandatory step in the implementation methodology, mTalkz provides training to your employees. If a trained employee leaves you, and you hire a new person, we can even train your new employee and educate him how to use the system effectively for your business objectives.