Mtalkz For D2C & Retail

World’s Most Advanced PaaS for Enterprise Communications

SMS | WhatsApp | RCS | IVR | Email

  • Personalize Marketing Campaigns for Higher ROI
  • Simplify the Purchase Process with In-App Payments
  • Streamline Product Discovery with WhatsApp Catalogues
  • Enhance Post-Purchase Experience & Repeat Sales

Results we've helped our clients achieve

30%

Improvement in Message Delivery rates

20%

Reduction in Communication Costs

19%

Improvement in OTP Delivery rates

500+

Man hours saved with Mtalkz features

70%

Increased Engagement via Personalization

Connect with your customers anywhere in the world

WhatsApp

WhatsApp Business API

Bulk-SMS

Bulk SMS Services

Email

Bulk Email Solutions

IVR

IVR Solutions

RCS

RCS Business Messaging

AI chatbot

Conversational AI Chatbiot

Mtalkz WhatsApp Solution

Set up automated replies for frequently asked questions to provide instant support

Provide exclusive access or early-bird offers to loyal customers through WhatsApp

Share multimedia content such as videos, images, & catalogs to engage customers and promote your products

Mtalkz RCS Solution

Utilize buttons, quick reply options, and carousels to create interactive and engaging experiences

Provide instant order confirmations with detailed information about products, prices, and delivery estimates

Visually appealing and interactive marketing campaigns with multimedia content that stands out

Mtalkz SMS Solution

Abandon Cart reminders to customers; encouraging them to complete their purchase with a link

Notify customers of personalized rewards or discounts based on their purchase history

Send invitations and reminders for upcoming events, product launches, or in-store promotions

Mtalkz Voice Solutions

IVR can handle routine inquiries, direct calls to the appropriate department, and offer self-service options.

Voice-based marketing campaigns where customers receive pre-recorded messages about promotions

Follow up with customers after a support call or service interaction to gauge their satisfaction

Integrate with any CRM system

Seamless CRM Integration

Our platform can seamlessly integrate with any CRM system, ensuring smooth data flow and enhanced operational efficiency.

Custom API Solutions

We develop tailored APIs to meet your specific needs, providing flexible and reliable solutions for diverse requirements.

Streamlined Data Flow

These integrations streamline data management, enhancing accuracy, efficiency, and compliance with industry standards.

Fallback Capabilities

Reliable Messaging with Seamless Fallback Mechanism

Ensure your messages always reach your audience with our advanced fallback capabilities. When SMS messages encounter delivery issues, they automatically switch to RCS, WhatsApp, or even voice calls, guaranteeing continuous communication.

D2C

Proven Results: Real Stories from Real Clients

India’s most trusted insurance brand sped up claims processing by 15% with Mtalkz’s chatbot automation, saw a 25% boost in cost-effectiveness in just one month, and reduced customer churn by 10% through timely updates.

See how Mtalkz helped a leading event marketing agency increased customer retention by 50%, improved customer engagement by 5X, and saved 20% in costs compared to traditional sales calls.

Discover how a leading NBFC in India partnered with Mtalkz to achieve a 10% reduction in communication costs and a 15% increase in message delivery rates. Optimize your outreach and save money with Mtalkz.

Why do businesses choose Mtalkz

Unlock 30% Savings with Cost Takeout Strategies

Our consultancy-based approach optimizes spend by using template improvements & selecting the best channels ensuring cost savings.

The Price Advantage: Spend up to 20% Less

Our platform delivers immediate value with up to 20%
cost reduction from day one.

More Features over any other Platform

We offer a high-performance platform with advanced UI, API suite, and integrations, surpassing industry standards.

Help at Your Fingertips: Responsive Support, 24/7

We trust our employees, whose dedication ensures an
exceptional experience for enterprise needs

Everything You Need, All in One Place

Our services include SMS, WhatsApp, RCS, Truecaller, Voice, IVR, automation, and email. We offer comprehensive messaging solutions,

X Channel Complimentary onboardings

Onboard with us and enjoy complimentary onboarding for other channels. Plus, receive free credits and up to 5% additional savings.

The Mtalkz Advantage Add-ons

WhatsApp-based CRM

WhatsApp-based CRM

With our WhatsApp-powered CRM, you can streamline your workflow, boost productivity, and provide unparalleled customer service – all from the convenience of your smartphone.

Free DLT Registration

Free DLT Registration

Ensure Regulatory Compliance by Registering Your Business on DLT Platform for Commercial Messaging. Benefit from Streamlined DLT Registration for Effortless Compliance..

Get 100 free SMS

Get 1000 SMS Free

Unlock the power of effective communication with our exclusive offer! Get a complimentary 1000 Free SMS Credits when you invest in any of our dynamic plans.

Experience Our Live Demo and Instant Onboarding!

Elevate Your Business Game with Mtalkz – Where Growth Meets Connectivity!

WhatsApp Business API startup program

What People Say About Us

Sushant Jain

Head of Product - Doxper

We were having an urgent need for a WhatsApp Business API account and then we found Mtalkz. Not only they helped us to get our WhatsApp Business API account in just 3 weeks but the kind of support they have extended right from the initial documentation to integration to launch is quite appreciable. Thank you so much for lightning fast services.

Ranjana Srivastava

Well Being Nutrition

I was apprehensive on reliability factor while deciding to buy SMS services. But one I found Mtalkz, they were very supportive. They guided and supported in all possible way to optimize SMS and its delivery. This definitely has impacted my business in positive way! Keep it up team and thank you very much!

Bulk SMS Service For Ecommerce Industry – FAQ

SMS notification helps E-commerce business in many ways.

  • Helps in keeping the audience engaged by sending regular purchase updates and or offers update
  • Secures user accounts by deploying OTP authentication
  • Helps E-commerce companies by targeting newer populations through promotional campaigns
  • Monitor user behaviour through their link responses and thereby enabling e-commerce companies in updating their processes for better efficiencies.
  • Since A2P SMS are considered a hygiene functionality, it helps the commerce companies in keeping a professional image with customers.

Yes, Bulk SMS has a very important role in improving E-commerce conversions. E.g.

  • Abandon cart notifications can be used for converting users with additional offers to complete the purchase.  This directly results in improving the top-line and bottom line for the e-commerce companies by getting additional sales
  • In active customers can be attracted to visit an purchase by sending them customised offers, these offers can be based on their profile, recent searches and buyer persona.
  • Partner offers or collaboration offers or bundling offers can also be shared with customers, this strategy is deployed with help of specialised softwares that can be combined with Bulk SMS API.

Bulk SMS Services is very good for e-commerce business considering the following benefits

  • Can be used for user authentication and login by following the correct methods of 2nd Factor authentication.  In addition the SMS OTP are easy to use for almost everyone.
  • Users can be notified of their purchases, abandon cart, payment failures, order confirmation, order dispatch and order arrivals.  All these notifications help e-commerce companies understand user availability and behaviour to design and upgrade their internal processes.
  • E-commerce companies can use bulk sms to engage and acquire new customers.  This can be done by combining SMS API with marketing automation softwares and sharing customised offers for active, inactive as well as prospective customers.

Yes, you can send promotional offers both via an API and via a web panel upload.  You can use multiple automation options including vernacular options.

Customer acquisition will continue to be a topic of interest for marketeers.  Bulk SMS plays an important role in customer acquisition not only for E-commerce but also for many other industries.

Like other channels of customer acquisition Bulk SMS has some unique features.

  • Campaigns can be done at a very high speed
  • Produces almost instant results including a trail response
  • Can target specific regions and demographics
  • Its simple to use, response can be tracked through tracer links
  • Has multi-lingual capability to reach out the users in their preferred language of communication.
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