Case Study
Mtalkz Drove 2X User Retention And 70% Increase In Customer Engagement For A Leading Co-operative Bank
Challenges Faced
- Decline in customer retention
- Growing customer complaints
- Declining customer engagement and satisfaction
Solution
Mtalkz’s Bulk SMS messaging platform enabled the client to:
- Deliver timely updates to their customers
- Increase customer engagement & retention rate
- Save significant time and resource
- Increase operational efficiency
